Responsible Gaming at btji

Our Commitment to Safe Play

btji operates as an internationally licensed offshore online casino and sports betting platform serving English-speaking players across Bangladesh. From Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Cox's Bazar, we serve a diverse community of bettors who enjoy cricket, football, kabaddi, and a full suite of casino games. With that reach comes a serious responsibility — one we take as seriously as any aspect of platform operations.

Our Responsible Gaming programme is not a regulatory formality. It is a genuine, operational commitment to the welfare of every player on the btji platform. We believe that gambling, when approached with the right mindset and with appropriate guardrails in place, is an entertaining pastime. We also recognise that for some individuals, gambling can become harmful. The tools, information, and support channels described on this page exist precisely for those moments.

btji's responsible gaming framework rests on four pillars: prevention (ensuring underage individuals cannot access the platform), empowerment (giving players direct control over how they spend and play), awareness (providing clear information about the risks of gambling), and intervention (responding promptly when a player signals that gambling is becoming a problem).

Age Restriction & Verification

btji operates a strict minimum age policy. No person under the age of 18 years may register an account, make a deposit, or access real-money games on the btji platform. This is an absolute and non-negotiable requirement. It applies equally to casino games, sports betting, live dealer tables, and any other wagering feature on the site.

Age Verification at Registration

During the registration process, all players are required to confirm that they are 18 years of age or older. btji enforces this through our Know Your Customer (KYC) identity verification process. Before a withdrawal can be processed, players must submit a valid government-issued identity document — for Bangladeshi players, this is typically a National Identity Card (NID) or passport. The date of birth on the submitted document is cross-referenced against the date of birth provided at registration.

In cases where age verification cannot be completed satisfactorily, btji reserves the right to suspend account access and withhold any pending withdrawal until verification is resolved. Accounts found to belong to individuals under 18 years of age will be closed immediately, and any balance will be handled in accordance with our Terms & Conditions.

Protecting Minors at Home

If you share a device or household with individuals under 18, we strongly recommend taking the following precautions to prevent underage access to gambling content:

• Log out of your btji account after every session and never save your password on shared devices.
• Use device-level parental controls to restrict access to gambling websites.
• Consider installing third-party filtering software such as Net Nanny, Qustodio, or similar tools that can block gambling-related content on shared family devices.
• Store any written passwords or account credentials securely, away from children.

Deposit & Spending Limits

One of the most effective tools for staying in control of your gambling activity is setting a deposit limit before you start playing. btji allows all registered players to set caps on how much they can deposit into their account over defined time periods. These limits are applied at the account level and are enforced automatically by the platform.

Available Limit Types

Players can configure the following limit types through the Responsible Gaming section of their account settings:

How Limit Changes Work

Decreasing a deposit limit takes effect immediately — the lower cap is applied the moment you save the change. This is intentional: if you decide you need to spend less, that decision should be respected without delay. Increasing a deposit limit, however, requires a 24-hour cooling-off period before the higher limit becomes active. This gives you time to reconsider whether the increase is truly needed.

In addition to deposit limits, btji also supports loss limits and wager limits on request. Contact the 24/7 support team via live chat to configure these. All limits apply across bKash, Nagad, Rocket, Upay, and any other payment method linked to your btji account.

Session Time-Out & Cool-Off

btji provides two forms of temporary account restriction that allow you to step back from gambling without committing to a permanent self-exclusion: session time-outs and cool-off periods.

Session Time-Out

A session time-out is a short-term break from gambling activity. You can set a time-out of 24 hours, 48 hours, or 72 hours directly from your account settings. During a time-out, your account remains open but you are unable to log in, deposit, or place bets. Your existing balance is preserved, and the account returns to normal access when the time-out period expires.

Time-outs are useful when you feel that you have been gambling more frequently than intended, when you are playing while tired or emotionally stressed, or simply when you want a short break to reassess your activity.

Cool-Off Period

A cool-off period is a longer form of temporary restriction, ranging from 1 week to 6 weeks. During a cool-off, your account is suspended for real-money play. You will not receive any promotional emails or bonus notifications during this period. Like a session time-out, a cool-off is reversible — but only after the full period has elapsed. You cannot cancel a cool-off early.

Self-Exclusion

Self-exclusion is the most comprehensive account restriction available on btji. It is designed for players who recognise that their gambling has become harmful and who want a firm, extended break with no option for early reversal. Self-exclusion at btji is not a cooling-off — it is a serious intervention tool for serious situations.

Self-Exclusion Periods

Players can request self-exclusion for a minimum period of 6 months or up to a permanent exclusion with no defined end date. During a self-exclusion:

• Your btji account is immediately suspended and locked for real-money activity.
• You are removed from all marketing communications, including bonus offers, seasonal promotions, BPL / IPL campaign emails, and Eid or Pohela Boishakh special offers.
• You cannot create a new btji account using the same identity, email address, mobile number, or payment method during the exclusion period.
• Any pending withdrawals at the time of exclusion will be processed normally — your balance is not forfeited.
• The exclusion cannot be lifted before the minimum period has expired, regardless of the reason given.

How to Request Self-Exclusion

To initiate self-exclusion, contact btji's support team via the 24/7 live chat feature and state clearly that you wish to self-exclude. Our team will action the request within 24 hours. You will receive a confirmation via your registered email address once the exclusion is active. Alternatively, you can send a plain-text email to our support address (shown in the footer below) with the subject line "Self-Exclusion Request" and your registered username.

Recognising Problem Gambling

Problem gambling develops gradually in most cases. Many players do not recognise the warning signs until gambling has already begun to negatively affect their finances, relationships, or mental health. The following indicators are widely recognised by mental health professionals as signs that gambling may have become problematic.

Honest self-reflection is the first step. Review the list below and consider whether any of these patterns describe your recent gambling behaviour.

If you recognise three or more of the above signs in your own behaviour, we encourage you to take action immediately. Use the btji self-exclusion tool, contact our 24/7 support team, or reach out to a mental health professional. You do not need to be at a crisis point to seek help — early intervention produces significantly better outcomes.

Self-Assessment Questionnaire

The following questions are adapted from widely used problem gambling screening tools. Read each question honestly and consider how frequently each situation has occurred for you over the past 12 months. This is not a clinical diagnostic tool — it is a structured prompt for honest reflection. If several of these questions apply to you, please seek support.

Support Resources & Contact

btji's first point of contact for any responsible gaming matter is our 24/7 live chat support team, available around the clock and staffed by agents familiar with our responsible gaming tools. Whether you want to activate a deposit limit, request a cool-off, or initiate self-exclusion, our team can action your request in real time.

Beyond our own internal support, we encourage players who are experiencing significant difficulties with gambling to also reach out to professional counselling and mental health services. The following contact information is provided as plain text — none of these are clickable links.

btji reviews its responsible gaming tools and policies at least annually. We are committed to improving these tools as new research, best practices, and player feedback become available. If you have a suggestion for how we can better support player welfare on the btji platform, please share it with our support team.