btji Privacy Policy

1 Data We Collect

btji collects personal data about you when you register an account, complete identity verification, make deposits or withdrawals, contact our support team, or interact with the platform in any meaningful way. The categories of personal data we collect are described below.

Registration Data

When you open a btji account, we collect the information you provide in the registration form. This includes your chosen username, email address, date of birth, country of residence, and the mobile number linked to your preferred payment method (such as bKash or Nagad). This information is necessary to create and operate your account and to verify that you meet the minimum age requirement of 18 years.

Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request copies of government-issued identity documents. For players in Bangladesh this typically means a valid National Identity Card (NID) or passport. We may also request proof of the payment method you use for deposits — for example, a screenshot of your bKash wallet showing the registered mobile number. KYC documents are processed and stored in encrypted form and are accessible only to authorised compliance personnel.

Financial Transaction Data

We record all deposits and withdrawals processed through your btji account. This includes transaction amounts in BDT or INR, transaction timestamps, the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction reference numbers, and processing status. This data is retained for financial reconciliation, fraud prevention, and anti-money-laundering compliance purposes.

Gameplay and Betting Data

We collect data related to your activity on the platform, including the casino games you play, the sports events you bet on, bet amounts and outcomes, session durations, and responsible gaming tool usage. This data is used to maintain accurate account records, resolve disputes, and improve the platform experience.

Technical and Device Data

We automatically collect certain technical data when you access the btji platform. This includes your IP address, browser type and version, operating system, device type, screen resolution, and approximate geographic location derived from your IP address. This data is used for fraud detection, security monitoring, and platform optimisation.

2 How We Use Your Data

btji uses the personal data we collect for specific, documented purposes. We do not use your data for purposes that are incompatible with those stated in this Privacy Policy. The primary purposes for which we process your data are as follows:

• Account management: Creating, maintaining, and administering your btji player account, including processing registration, updating account details, and managing account status.
• Payment processing: Executing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported bank channels. Financial data is shared with payment processors only to the extent necessary to complete a transaction.
• Identity verification: Confirming that you are who you say you are, that you are at least 18 years of age, and that your account is not being used for fraudulent purposes.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, collusion, multi-accounting, and other forms of abuse on the platform.
• Responsible gaming compliance: Monitoring gameplay patterns to identify potential problem gambling behaviour and, where necessary, applying account restrictions in line with our Responsible Gaming obligations.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the layout, performance, and feature set of the btji platform.
• Customer support: Responding to support queries submitted via live chat, processing complaints, and maintaining records of customer interactions for quality assurance purposes.
• Marketing communications: Sending you promotional offers, bonus notifications, and seasonal campaign emails — but only where you have not opted out of receiving such communications. You may unsubscribe at any time via your account preferences or by contacting support.

3 Data Sharing & Third Parties

btji does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share data only in the limited circumstances described in this section, and only to the extent strictly necessary for the stated purpose.

Payment Processors

To process your BDT deposits and withdrawals, btji shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and international card networks (Visa, Mastercard). These providers receive only the data they require to process the specific transaction and are subject to their own applicable data protection obligations.

Game Providers

Casino games on the btji platform are delivered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token and minimal account identifier are passed to the game provider's servers to load the game and record the outcome. Full player identity data is not transmitted to game studios.

Identity Verification and KYC Partners

btji may use third-party KYC verification services to assist in authenticating identity documents. These partners process document images in encrypted form solely for the purpose of verification and do not retain document copies beyond the period required to complete the verification process.

Legal and Regulatory Disclosure

btji may disclose personal data to law enforcement agencies, regulatory bodies, or financial intelligence units where required to do so by applicable law, court order, or lawful authority. Such disclosures are made on a case-by-case basis and only to the extent legally required.

4 Cookies & Tracking

btji uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and collect anonymised analytics data. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies We Use

• Strictly Necessary Cookies: These are required for the platform to function. They maintain your login session, store your cart state during deposit flows, and preserve security tokens. You cannot opt out of strictly necessary cookies without disabling the platform entirely.
• Performance and Analytics Cookies: These collect anonymised data about how pages are used, which games are most visited, and where users encounter errors. We use this data to improve platform performance. No personally identifiable data is included in analytics payloads.
• Functional Cookies: These remember your preferences such as language settings, display preferences, and notification choices so that you do not have to re-enter them on every visit.
• Fraud Detection Cookies: These assist in identifying suspicious activity patterns, such as multiple account creation attempts from the same device, and are part of our security infrastructure.

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies — particularly strictly necessary and fraud detection cookies — may impair the functionality of the btji platform, including the ability to log in or process transactions.

5 Data Retention

btji retains your personal data for as long as your account is active and for a defined period thereafter, in line with our legal and operational obligations. The retention periods applicable to different categories of data are outlined below.

Following the expiry of the applicable retention period, btji will securely delete or irreversibly anonymise the relevant data. If you request account deletion before the end of a mandatory retention period, btji will restrict access to your data rather than delete it outright until the retention obligation expires, after which deletion will be completed.

6 Your Privacy Rights

As a btji player, you hold a number of rights in relation to the personal data we hold about you. btji is committed to facilitating the exercise of these rights in a timely and transparent manner. Requests relating to your privacy rights should be submitted via the live chat support channel, referencing this Privacy Policy.

btji will respond to all verified privacy rights requests within 30 calendar days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. btji will not charge a fee for the exercise of these rights unless a request is manifestly unfounded or excessive.

7 Data Security

btji implements a layered technical and organisational security framework to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, btji's security practices reflect current industry standards for offshore gambling platforms of comparable scale.

Technical Security Measures

• SSL/TLS Encryption: All data exchanged between your browser or mobile app and the btji platform is encrypted using TLS 1.2 or higher. The connection is enforced at the server level — unencrypted HTTP connections are automatically redirected to HTTPS.
• Data-at-Rest Encryption: Sensitive data stored in btji databases — including KYC documents, financial records, and hashed passwords — is encrypted using AES-256 at rest.
• Password Security: Player passwords are never stored in plaintext. They are hashed using a one-way cryptographic function with per-user salting before storage. btji staff cannot retrieve your password — only a reset flow is possible.
• Access Controls: Access to production systems and databases is restricted to authorised personnel via role-based access control (RBAC) and multi-factor authentication (MFA). All access is logged and monitored.
• Fraud Detection Systems: btji operates automated systems that monitor login patterns, transaction behaviour, and gameplay activity for indicators of account compromise, fraud, or abuse in real time.

Organisational Security Measures

Access to personal data is granted on a strict need-to-know basis. btji staff who handle personal data are subject to confidentiality obligations. KYC document access is restricted to compliance team members only. Security incidents — including data breaches — are subject to an internal incident response procedure. In the event of a breach that affects your personal data, btji will notify affected players without undue delay via their registered email address.

8 Policy Updates & Contact

btji may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When a material change is made to this Policy, we will update the "Last Updated" date at the top of the document and, where the change is significant, notify registered players via email or an in-platform notification.

Continued use of the btji platform after the publication of a revised Privacy Policy constitutes your acknowledgement of the updated version. We encourage you to review this Policy periodically. The most current version is always available at https://btji.app/privacy-policy.

Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or the way btji handles your personal data, please contact our support team. The preferred and fastest channel is the 24/7 live chat feature within the platform, available around the clock on Bangladesh Standard Time (UTC+6). You may also reach our team by email — the address is provided below as plain text only and is not a clickable link:

btji aims to acknowledge all privacy-related enquiries within 2 business days and to resolve them fully within 30 calendar days of a verified request being submitted.